Privacy policy
Draft pending legal review. Do not publish without a lawyer's approval.
What we collect
From you: name, email and phone number, which come from the payment processed by Asaas.
From your conversations: the content of the audio, video and messages that pass through LangZap, and the name and number of your contacts.
What we use it for
Only to transcribe and translate, which is what you subscribed for. We don't sell any data. We don't use your conversations to train any model. We don't build a profile of you or your contacts.
Who we share it with
With the service that transcribes audio and video, and the service that translates text, only to perform those tasks. The names of those providers will be added here once legal review is complete.
With Asaas, to process your payment. LangZap never sees or stores your card number.
How long we keep it
Content kept for 7 days exists only so LangZap can work: to recover an audio that got stuck, avoid processing the same message twice, and help you if something goes wrong. It's not where you read your conversations; those stay on your WhatsApp, right where they've always been.
- Message content, transcriptions and translations: 7 days
- Contact list (name and number): for as long as your account exists
- Usage and cost log, without message content: 12 months, for billing
- After cancellation: everything deleted within 7 days
Your rights
From WhatsApp itself and from your account on the site, you can export your data and delete everything, at any time. For any other request, write to contato@langzap.com.br.
If you're a contact of a LangZap customer
If someone who talks to you uses LangZap, messages generated by the service show up in your conversation with that person. To request deletion of your data, write to contato@langzap.com.br. This point depends on how roles are defined under the LGPD; see the LGPD page.